REFUND POLICY
Our Refund Policy was last updated 01 February 2023
If you are not entirely happy with your purchase you can return your item/s within 30 days of delivery, for a full refund to the original payment.
Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the payment card account within 2 weeks. Please note that it may take up to 14 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process.
Return Costs
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
No Restocking Fee (We don’t charge a fee on stock items if returned within 30 days of receiving).
To start a return, you can contact us at contact@mallguchi.com. Please note that returns will need to be sent to the following address: 11790 ley Dr t100, Reston, VA 20191, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any questions and inquiries please contact us:
- Address: 12901 Worldgate Dr Suite 800, Herndon, VA 20170, USA
- Time Support: Mon – Fri: 9:00 am – 5:00 pm, Sat-Sun: 9:30 am – 4:00 pm , GMT -8
- Email: support@mallguchi.com
- Phone: +1 903-517-9015